The Problem:

You’ve just installed a licensed copy of Microsoft Office 2010 on a new laptop, in this case running a Windows 7 64-bit operating system. You want to set up Microsoft Dynamics CRM 2011 for Outlook. After downloading it from Microsoft’s site, it fails during the installation, displaying the message “The installation has failed. Windows Identity Foundation install failed. Click the link below to view the log file.”

The log file shows you an extremely informative error. “Installation of Windows Identity Foundation failed. Exit code: 1783. Result: The stub received bad data.” What in the world happened?

There are different instances of this issue occurring. When dealing with issues relating to CRM for Outlook, the first thing to do is make certain that all Windows updates have been installed and your PC is completely up-to-date, including your Microsoft Office 2010 application. CRM for Outlook will often have problems installing if this isn’t done. Also, it’s a good idea to download the CRM for Outlook application directly from the Microsoft site to ensure that you’re installing the most current version with the most up-to-date rollup available.

The Fix:

In this particular scenario, the issue was related to Windows updates not having been 100% installed. And, a new error presented itself when one particular update that shipped with the new laptop – KB3004394 – caused the other updates to hang and not properly install. That problematic update had to first be uninstalled. Then, all remaining Windows updates installed successfully and the CRM 2011 for Outlook application also installed successfully.



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